Fukujuen CO.,LTD. Privacy Policy

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Fukujuen CO.,LTD. Privacy Policy

Fukujuen CO., LTD. (hereinafter, “we, “our”, “the Company”, etc.) recognizes that the proper handling of personal information is an important social responsibility and will handle personal information in accordance with the “Fukujuen Group Common Privacy Policy” and this Privacy Policy (hereinafter, “this Policy”), and in compliance with the “Act on the Protection of Personal Information” (hereinafter, the “Personal Information Protection Act”) and other related laws, guidelines, etc.
This Policy applies to the Company’s handling of the personal information of customers who use the Company’s services (hereinafter, “Services”).

Definition of personal information

Personal information, in this Policy, means the personal information defined by the Personal Information Protection Act. That is, information relating to a living individual which falls under either of the following items:

  1. Those containing a name, date of birth, or other descriptions, etc. (meaning any and all matters (excluding an individual identification code) stated, recorded or otherwise expressed using voice, movement or other methods in a document, drawing or electromagnetic record (meaning a record kept in an electromagnetic form (meaning an electronic, magnetic or other forms that cannot be recognized through the human senses)) whereby a specific individual can be identified (including those which can be readily collated with other information and thereby identify a specific individual); or
  2. those containing an individual identification code;

Purpose of use

We will use your personal information that we have acquired within the scope of the following purposes, but will never use such personal information for any other purpose.

  1. To provide you with Services such as handling orders and shipping products;
  2. To respond to your inquiries;
  3. For the processing of payments and accounting, such as billing and awarding of points;
  4. To introduce new products and recommended products, and to notify you about other services of the Fukujuen Group;
  5. To ensure the safe provision of our services (including by detecting when you violate the Terms of Service and notifying you of the same; investigating, detecting and preventing fraudulent activities such as fraud and unauthorized access that constitute abuse of the Company’s services, etc.; responding to such situations, etc.)
  6. To examine new services and improve other Fukujuen Group services;
  7. To investigate and analyze the usage of Fukujuen Group services; and
  8. To respond to other matters related to those above.

Acquisition and proper use

We will acquire personal information by appropriate and fair means within the scope necessary to achieve the purpose of use.
And we will not use personal information in any manner that may encourage or induce illegal or unfair acts.

Provision to third parties

We will never provide your personal information to third parties without your consent, except in the following cases:

  1. When permitted to do so by law, etc.;
  2. Provision to a subcontractor within the scope necessary to achieve the purpose of use; and
  3. When jointly using your information after notifying you or publicizing the matters stipulated by law in advance (hereinafter, “Joint Use”).

About Joint Use

We may Jointly Use your personal information that we have acquired within the scope necessary to achieve the purpose of use as follows:

  1. Items of personal information to be Jointly Used
    Name, address, telephone number, e-mail address, order history
  2. Scope of joint users
    The Company and UJINOTSUYU SEICHA Co.,Ltd. (https://www.ujinotsuyu.co.jp/english/)
  3. Purpose of use by joint users
    As stated in under “Purpose of Use” above
  4. Entity responsible for the management of personal information
    Fukujuen CO.,LTD.
    Please refer to the following links for our address and the name of our representative

Systems for handling personal information

We will handle the personal information you have provided responsibly, taking security measures to prevent loss, destruction, falsification, leakage and unauthorized access. In addition, we will securely dispose of or delete your personal information that we no longer need to retain in an appropriate manner.
In addition, we will establish internal rules for the protection of personal information, educate our employees, etc. on our policy of handling personal information, and strive to protect personal information. And we will conduct audits to check whether personal information is sufficiently protected.
If we will entrust the handling of personal information to a third party, we will select an appropriate contractor, stipulate the necessary matters for the protection of personal information in the business outsourcing contract, etc., and ensure that we manage and supervise our contractor appropriately.
Please contact us using the inquiry form if you have any questions about our systems for handling personal information.

About personal-related information

If we will acquire your information such as website browsing history and search history, purchase history, movement history such as location information, encrypted e-mail addresses, cookies, advertising IDs, etc. held by a third party (limited to information that cannot specifically identify you by itself) to use as personal information (which means, we can readily collate such information with other information and thereby specifically identify you), then we will obtain your consent in advance in accordance with the provisions of the law.

Procedures for requesting disclosure of personal information, etc.

If you wish to request notification of the purpose of use, disclosure, correction, addition, deletion, suspension of use, erasure or suspension of provision to third parties (hereinafter, “Disclosure, etc.”) of your personal information held by the Company, then please do so in accordance with the following:

  1. Documents to submit when requesting Disclosure, etc. and method of submission
    First, please notify us via the inquiry form that you wish to request Disclosure, etc. We will send you the necessary request form via e-mail.
    Next, fill in the required information on the request form and post it to us together with the “identity verification documents” listed below.
  2. Identity verification documents

    If making the request yourself

    1. One document issued by a public institution (copy): Driver’s license, health insurance card, passport, etc.

    If making the request through an agent

    1. (Your identification document) One document issued by a public institution (copy): Driver’s license, health insurance card, passport, etc.
    2. (Your agent’s identification document) One document issued by a public institution (copy): Driver’s license, health insurance card, passport, etc.
    3. The following documents to confirm authority of representation
      (For legal representatives of minors or adult wards)

      Documents confirming the power of legal representation such as family register, certificate of guardianship registration, etc. (copy)

      (In the case of an agent entrusted by the principal)

      Your authorization letter and certificate of registered seal

  3. Fee
    1,000 yen + consumption taxes (Please make payment based on the request form that we send you separately)
  4. Postal address:
    11 Higashitsukurimichi Kamikoma, Yamashiro-cho, Kizugawa-city, Kyoto Prefecture 619-0295
    Fukujuen CO.,LTD. Customer Inquiries Office

Revision to this Privacy Policy

The contents of this Policy may be revised as necessary. Please check the contents posted on this website for the latest information.


Please contact us using the inquiry form if you have any questions or complaints regarding our handling of personal information.

{Last revised on June 14, 2022}


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